FAQs
SHIPPING
Do you ship overseas?
We are currently only delivering within Australia at the moment.
How much is shipping?
Shipping within Australia:
| Orders under $100 | Standard | Free |
| Orders $100 or more | Standard | Free |
| All Orders | Express* | $10 |
*Express Shipping cannot be guaranteed as next day delivery due to Aust Post current advice. Cameron Neve cannot be held liable for any postage delays, lost or damaged goods that might occur by our postage carriers or any person(s) that handles your goods once they leave Cameron Neve HQ.
Where do you ship from?
All orders are shipped from Cameron Neve HQ located on the Gold Coast, QLD. We do not have a pickup location, all orders placed are sent exclusively via tracked mail with Australia Post.
Once I place an order, how long until its shipped?
We aim to process orders the next business day, this may be longer during busy periods.
Can I cancel or change an order?
If you wish to change or cancel an order you must email us at orders@cameronneve.com.au within 12 hours of making the order.
We will do our best to accommodate these changes provided the order has not been dispatched.
What if I enter the wrong address?
If you enter the wrong shipping address, please contact us immediately at orders@cameronneve.com.au so that we can attempt to rectify the issue for you.
If an address is entered incorrectly and as a result delivered to the wrong address Cameron Neve will not issue a refund or replacement.
How do I know if my order is on its way?
After you order has been packed you will receive an email from Cameron Neve with your tracking number. Please note tracking can take up to 24hrs to update via the tracking website.
You can track you parcel with your tracking numbers using the Australia Post tracking service at https://auspost.com.au/mypost/track/#/search
Parcel issues can be dealt with by contacting Australia Post at https://auspost.com.au/help-and-support
Cameron Neve is not responsible for items lost, stolen, or delayed in transit.
DELIVERY
Do you deliver to PO Boxes?
Yes we do, just place your PO Box address in the shipping section when checking out.
Do I need to be home to receive my delivery?
Yes, however you can select a 'safe drop' or 'authority to leave' for your address via Australia Post. However please note Cameron Neve will not be liable for the package.
RETURNS & EXCHANGES
Can I return an item for a refund?
Items can be returned for STORE CREDIT and must be returned to us within 14 days from the date of shipment to you.
Returns are available only if the products are unworn/unused, unwashed, unmarked and in clean saleable condition or your return may not be accepted.
Please take care when trying items on as items that smell of perfume or odours of any kind, are marked/ stained with make up or fake tan will not be accepted for store credit. These items in a worn or stained condition will be returned to sender.
Please allow 5 business days for your returned item to be verified. You will receive an email confirmation once it was been approved with your store credit details.
We do NOT accept returns, or refunds on sale items (unless there is a manufacturing fault). We do not offer refund for change of mind (only manufacturing faults).
Items that are ineligible for a Store Credit:
- Returned after 14 days from the date of shipment
- Condition of product is unsatisfactory to be resold ( stains, pet hair, unpleasant scent, worn, washed, etc)
- Items sold on sale
What if my item is damaged, incorrect or faulty?
Cameron Neve packages each item with great care prior to it being shipped to you. In the unlikely event that you receive a product that appears faulty or is not as described when purchased, please email our team immediately at returns@cameronneve.com.au with a photo of your faulty/incorrect item so we can assist you.
If deemed damaged, faulty or incorrect, we will organise for return postage. Once received and inspected a refund will be arranged.
Cameron Neve reserves the right to not issue a refund if the item returned is not shown to be faulty. Please note there may be slight colour variations in your product due to individual monitor settings. This is not considered a fault.
Can I exchange my items?
Due to constantly fluctuating inventory levels and product availability, we are unable to accept exchanges.
However we will happily offer a store credit for change of mind or incorrect size provided time frame and all other factors of the return policy have been met.
How do I return an item?
To arrange a return, please email returns@cameronneve.com.au with details of you item and the reason for requesting a return.
Items sent back to us without first requesting a return will not be accepted.
Once you have lodged your request, please return the items to the return address. Please note return shipping cost are the responsibility of the customer. We strongly recommend that you use a trackable shipping service like Australia Post to return your item/s.
All items are your responsibility until they reach us at Cameron Neve.
Once your item has been received by us and deemed to meet all return policy factors a store credit to the value of the returned item will be issued in a store credit. This will not include the shipping charges.
SALE ITEMS
Items purchased on sale are FINAL SALE. No returns will be accepted for sale items. No store credit will be offered for sale items so please choose carefully. Any sale items returned will not be returned to the sender.
DISCOUNT CODES
Only one discount code can be applied per order. A code cannot be applied once the order has been processed. Discount codes cannot be applied in conjunction with any other deals or offers. If you have an existing discount code it is up to you to choose what you would prefer to use. Discount codes cannot be honoured outside their given time frame.